Hello my account is locked due to some issue i am not able login and can’t able to change password kindly help me to resolve this issue. This is the email of the account ***@gmail.com
Hi @Alizebath ,
Thanks for posting. Our customer service team has informed us that your account is currently in “on-hold” status and requires you to provide additional information. To resolve this, please log in to your account on Amazon.com and follow the on-screen instructions.
If you are unable to complete the self-service form using a desktop or mobile browser, please contact Amazon Customer Service for additional support: 1 888 280-4331 or 1-800-388-5512 .
Dear @Emma i have already contacted with customer support team they said to me that i have to verify through by purchase history. But the issue is that i did not purchase anything from this account and i only use this to login my developer account so how can i tell about purchase history. i think this is the case of amazon developer because i use this for my developer account not for purchasing anything. Developer team can verify from me anything.
Hi @Emma is there any update?
We have been notified that your retail account is on hold and requires you to provide additional information. There is no appeal option available, as the account is not locked and is awaiting your action. Unfortunately, we are not authorized to be involved in this process.