Hello Developers,
i am facing a issue of account temporary locked, this is hapeen because i have added 2 step verification by going into login & security tab. When i added 2 step verification for security of my developer account, i recieve mail that there is some unusual activity happen in your account kindly change the password, i change the password then its appear your account is temporary locked and contact customer service. When i contacted customer service on call they said you have to give some security answers to unlock your account. These questions are about your purchase history from amazon, i said them that i have not purchase anything because i am amzon app developer i only use this account to access my developer account. They said to me you have to contact developer support because amazon general support did not have access to info of developer account, they said developer team will resolve the issue but now i have not access to my developer account and how can i contacted them. I have all the information related to my developer account. Please help to regain access to my developer account this is my 7 year old account with having multiple games on it. Kindly resolve my issue as soon as possible so that i will get my account back. This the gamil of my developer account (****.***@.com)
Hello @Ahmad ,
Thanks for posting, and we’re sorry to see the inconvenience you’re going through. For account-specific issues, please raise a Contact Us case for assistance and refer to this post in the case. We have hidden your personal information from the post to prevent possible security risks.
Hello @Emma
I have open the link of (contact us) which you have attached in your reply but it take me to to the login of my developer account which is not accessible because when i login its show your account is temporary locked, so how can contact and raise case for this issue.
Ok, we have messaged the appropriate team for further investigation and will let you know once we receive an update.
Ok i will wait for your response, do you give reply here or on my gmail?
Hi @Ahmad ,
Have you received the password reset email sent by Amazon? Please follow the instructions in the email, and you should be able to access your account.
Hi @Emma ,
Thank for your response, I have received the email and get the access of my account. I really appreciate your effort and thank you so much for your help.
@Emma I an facing the same problem. my developer account is on ****@gmail.com and it has been locked out for no apparent reason. i have just gotten off a 75 minutes call with international customer support of amazon and they tried everything to no avail. it seems unless you have a purchase on your amazon.com account they don’t have a way to unlock the account
Can you please help me figure out a way to get my access back?
Hi @Karteek_Narumanchi ,
I have messaged the appropriate team for further investigation and will let you know once we receive an update.
Thanks @Emma Appreciate the quick response
Hi @Karteek_Narumanchi ,
Could you also check your email and follow the instructions in the password reset email sent by Amazon?
Thanks @Emma . My account is unlocked now after doing a password reset. Thanks a ton!
@Emma
I am encountering the same issue. My developer account is on ******@gmail.com and it has been temporary blocked as recently I have changed my password after long time and I received Email that there is some unusual activity happen in your account so we temporary blocked it.
Can you please assist me too to regain access to my account?
Hi @Mushood ,
I have messaged the appropriate team for further investigation and will let you know once we receive an update.
Thanks for looking into it. Really appreciated.
@Mushood ,
Please check your email and follow the instructions in the password reset email sent by Amazon.
@Emma We have a very serious problem. Please help us. Our account was blocked due to a misunderstanding. Amazon thinks that our account is related to other blocked accounts; Our account was blocked due to a misunderstanding. We have provided all the data to resolve the misunderstanding. We have provided both technical data (iP, personal id/password) and a certificate confirming what we said. The first two cases were rejected. But there is no response to the next cases, we have not heard anything for 2 months.
Thank you for understanding.
Amazon account locked temporarily
My Amazon developer account is working absolutely fine but my Amazon account has been locked temporarily. My game is getting sales and earning dollars but I did not add payment method in my developer account
Issue is that now the payments are being sent via check to an unknown address because I had put in a random address in my Amazon account
Now there is no way to get logged in my account so this is so terrible. Sales are being made, customers are downloading my game, but payments are being sent to a totally unknown person. Please help me out. Either take my game down or at least allow me to get back into my account at least once!
Also note that I cannot reach to Amazon developer support team via my own account because I cannot access the developer portal even to create a contact case/ticket. I am writing this down from another Amazon account. Customer support is helpless, no support, please help me out of this situation @Emma
The Amazon email I am talking about is ortghidd@outlook.com