Request for Assistance with Locked Amazon Developer Account

Amazon Appstore Q&A
1

Dear Amazon Developer Community Team,

I am reaching out to seek assistance with a critical issue regarding my Amazon developer account. My account has been temporarily locked due to a reason stated as “inaccurate information.” However, I would like to clarify that I am the owner of this account, and the information I have provided is completely accurate.

I already sent an appeal via email but, unfortunately, my issue has not been resolved. Additionally, I am unable to access the Contact Us section on the Amazon Developer portal to escalate this matter further.

The email associated with my account is *******@outlook.com. This account is vital to my work, as I have 17 games published under it, which I have developed with great dedication. This suspension has significantly disrupted my progress, and I kindly request your intervention to resolve this issue promptly.

Please let me know if any further information or documentation is required to assist with this matter. I hope to have my account reinstated soon so I can continue contributing to the Amazon platform.

Thank you for your attention and understanding. I look forward to your response.

3

Hello @Muhammad_Salman ,

Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update.

4

Hello @Emma ,
Is there any updates for me?

5

Hello @Emma ,
Is there any updates regarding my case. I am waiting for your response since last 9 days.

6

Hi @Muhammad_Salman ,

Thank you for your continued patience. Our investigating teams are still working on your situation and we will provide an update when further information is available.

7

Hi @Emma ,
Its already half of month gone now. How much patience are required now. I think this is very very long time to wait.

8

Hi @Emma ,
Is there any updates regarding my case.

9

Hi @Muhammad_Salman ,

It appears your account was locked on the Retail side. We are still awaiting a response from the Customer Support team and will update you as soon as we have more information.

10

Hi @Emma ,
I did not buy anything from retailer side. I am only using for amazon appstore. Kindly resolve my issue. Its already 1 months over now from this issue. Kindly resolve it as soon as possible. Thanks

11

Hi @Emma ,
I did not buy anything from retailer side. I am only using for amazon appstore. Kindly resolve my issue. Its already 1 months over now from this issue. Kindly resolve it as soon as possible. Thanks