Amazon account locked - My game earning so many dollars but going to wrong person!

Amazon Appstore Q&A
1

Amazon account locked temporarily

My Amazon developer account is working absolutely fine but my Amazon account has been locked temporarily. My game is getting sales and earning dollars but I did not add payment method in my developer account

Issue is that now the payments are being sent via check to an unknown address because I had put in a random address in my Amazon account

Now there is no way to get logged in my account so this is so terrible. Sales are being made, customers are downloading my game, but payments are being sent to a totally unknown person. Please help me out. Either take my game down or at least allow me to get back into my account at least once!

Also note that I cannot reach to Amazon developer support team via my own account because I cannot access the developer portal even to create a contact case/ticket. I am writing this down from another Amazon account. Customer support is helpless, no support, please help me out of this situation

The Amazon email I am talking about is *@.com

3

Hello,

Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update.

4

Hello,

We have been informed by the Customer Service team that your Amazon retail account is currently on hold and requires your action to unlock it via the self-service option. Please try accessing your account using any web browser and follow the on-screen instructions.

If you are unable to complete the self-service form, please contact Amazon Customer Service at 1-888-280-4331 or 1-800-388-5512 and ask a representative to complete it on your behalf.

Please note that we are unable to take any further action while the account remains in an “On Hold” status.