Hi! I have a client that can’t access their account anymore since it says that the account is temporary blocked and that they should have received an email, but they didn’t. And we can’t access the help center either because they can’t login. The email address is: ***l@gmail.com
Can someone help me? Thanks
Hello,
Thanks for posting. It appears that your account has been locked on the Amazon.com retail side, not through the Amazon Developer Console.
To resolve this, you can either complete the self-service form after signing in to Amazon.com, or call Amazon Customer Service at 1-888-280-4331 or 1-800-388-5512 to have a representative complete the form on your behalf. Unfortunately, we cannot provide any alternative solutions at this time.
Hello, I tried but I get this message:
Your account has been locked for misuse of Amazon’s services. We have sent you an email with additional information.
And I still don’t receive any email. I have an active app on that account so I need it. How can I solve it?
Hello,
Unfortunately, the Appstore Developer Support team is not authorized to handle account login-related issues. You will need to contact Amazon’s Customer Service Password Reset team for assistance at: 1-800-388-5512 or, if outside the U.S. or Canada, 1-206-922-0880 (International) and request a customer service representative to please fill the form on your behalf.