Discussing an issue where a paid game purchase on the Amazon Appstore is not being recognized for review eligibility

Hello,

I am using android device and I recently purchased a game from the Amazon Appstore and have been playing it on my device. However, when I try to leave a review, I get the message:
“Only Amazon customers who have been charged for at least one purchase can post a review. Free digital downloads don’t qualify.”

The game was not a free download; I paid for it and can confirm the purchase is listed in my account and working on my device. Despite this, the system seems to treat it as if I haven’t made a qualifying purchase.

Has anyone else experienced this issue? Is there something specific I need to do to have my purchase recognized for review eligibility?

Any advice or insight would be greatly appreciated!

Thank you.

Hi Jimmy,

Thanks for posting. Please note that this is a forum for Amazon Appstore developers to ask questions about mobile apps development. For assistance with the Amazon devices as an end user, please either:

Thanks!