Provide a brief description of the bug in the SDK and its impact on app functionality.
App Name: DMSPLAYER
Bug Severity
Select one that applies
Impacts operation of app
Blocks current development
Improvement suggestion
Issue with documentation (If selected, please share the doc link and describe the issue)
Other
3. Observed Behavior
Explain what actually happened, noting any discrepancies or malfunctions.
I uploaded my application to Live App Test, and I can't install it ON Fire TV Stick HD (2nd generation) AFTCL001, but its actually listed as a supported device. When I go to the section where you "Deliver" the application to your available devices, it shows it's not supported and I can't send it.
I know it should be working because I can totally install it on the Fire TV Stick 4K Select AFTCA002
4. Expected Behavior
Describe what you expected the SDK to do under normal operation.
I'm able to Deliver my application to both devices, Fire TV Stick 4K Select AFTCA002 AND Fire TV Stick HD (2nd generation) AFTCL001
4.a Possible Root Cause & Temporary Workaround
Fill out anything you have tried. If you don’t know, N/A is acceptable
The only thing I can think of is a bug on your end... I don't know what else it could be.. I might be wrong..
5. Logs or crash report
I can't even install it; there are no logs to generate
Thanks for reaching out. This isn’t likely a platform bug - it’s almost certainly a compatibility configuration issue in your APK that’s causing the Fire TV Stick HD (2nd Gen) to show as unsupported in Live App Testing.
Here are the most common causes:
minSdkVersion too high
Check your build.gradle - if your minSdkVersion is set higher than what the Fire TV Stick HD (2nd Gen) supports, delivery will be blocked. The 4K Select runs a newer Fire OS version, which is why it works there.
Native library ABI mismatch
If your app includes native libraries (.so files) only for arm64-v8a, the device may require armeabi-v7a as well. You can check with: aapt dump badging your-app.apk | grep native-code
Unsupported declarations
If your manifest declares hardware features without android:required=“false”, devices lacking that feature will be excluded. Review your manifest for any entries.
Steps to troubleshoot:
In the Amazon Developer Console, go to your app → Device Availability tab and check if AFTCL001 shows any specific incompatibility reason.
Run aapt dump badging your-app.apk and review the output for minSdkVersion, native-code, and uses-feature lines.
minSDKVersion? I’m building for VEGA OS.. I don’t think there is a gradle file in this OS, Tried searching it in the project, there is none.. I do know in the android version there is one.. but I’m testing the vega application and that is why I’m installing it in those devices..
.apk? again, I’m building for VEGA.. the file is .vpkg
I think this is still refering to android…
Ok, maybe I had to be clear I’m building for vega, the only 2 devices that appears in the console are
Looking at your screenshots, both devices run OS 1.1 and both show as supported under “Amazon Vega TV” in the console. This appears to be a Live App Testing delivery issue rather than an app compatibility issue, since your .vpkg is clearly recognized as compatible with both devices.
A few things to confirm:
Is the Fire TV Stick HD (2nd Gen) registered to the same Amazon account you’re using for Live App Testing?
In the LAT “Deliver” screen, what exactly does it show for the HD device - does it say “not supported” or is it simply greyed out/unavailable?
In the meantime, we’re checking this internally.
The one you see its compatible is the stick select.
The Owner of the Other email only see X, I did a videoconference to check the issue.. none of his devices can be used and we confirmed they are listed, confirmed the OS Versions, device update and everything I consider can be checked on our side.
But it shows as NOT compatible for some reason… Idk what to do in this case.. because MINE its compatible, i can install it.. and it’s exactly the same device.
