My Case is Pending Amazon Action

Fire Devices & Appstore Q&A
1

Hi There,

I have created case on amazon app store developer account 10 days ago but still my case is amazon pending action and i did not get any response yet. I have submittd required data which they said to me provide but after submitted the required information they did not reply. Please help me to resolve my case asap.

My case number is 20088270421

3

Hello,

Please ensure that IP documents are provided for all apps identified by the support team as requiring them.

4

Hello Emma,

Thank you for your response.

We are ready to provide all additional information and documents required for the review process. However, we would appreciate it if the support team could respond and clearly let us know if any specific information, clarification, or action is needed from our side.

We are fully cooperative and willing to provide everything necessary to resolve the matter as quickly as possible.

5

Hi Emma,

I hope you are well. I want to let you know that I have shared the further information as identified by the support team.
I am looking forward to resolve this issue asap and expecting that you will also look at this issue and try to resolve asap.

Thanks

6

Hi @Emma

I have recently seen that my case status has been changes into resolved without answering my query. I request you to please respond to my case and i am looking for the response of support team from last 1 month.

Thank you