Need manual identity verification window opened - Dashboard support ticket failed to populate

Fire Devices & Appstore Q&A
1

Identity verification failed on the portal, and the internal support form is throwing errors or failing to load a Case ID.

Please contact me to unlock account.

2

@mayur @EricFahsl Need someone to help me on this.

3

Hello,

Thanks for posting. If you’re encountering errors when creating a case, please try clearing your browser cache, updating to the latest browser version, or using a different browser.

If the issue persists, please send us the console logs so we can investigate further. To obtain the logs, follow the steps below for your browser:

Firefox:

  1. Open https://developer.amazon.com/support/cases/new
  2. After clicking, you may see a 404 error. Right-click the page and select “Inspect” to open Developer Tools.
  3. Click the “Console” tab.
  4. Click the trash can icon (or the button that says “Clear the Web Console Output”) to clear any existing logs.
  5. Click the refresh button in the browser to reload the page (it may display the 404 error page again).
  6. Go back to the “Console” tab in Developer Tools.
  7. Right-click anywhere in the console output → select “Export Visible Messages To” → “Clipboard” (or “File”) to save the logs.

Chrome:

  1. Open https://developer.amazon.com/support/cases/new
  2. You may see a 404 error. Right-click the page and select “Inspect” to open Developer Tools.
  3. Click the “Console” tab.
  4. Click the :prohibited: clear button (circle with a line through it) in the top-left of the Console panel to clear any existing logs.
  5. Click the refresh button in the browser to reload the page (it may display the 404 error page again).
  6. Go back to the “Console” tab in Developer Tools.
  7. Right-click anywhere in the console output → select “Save as…” to save the logs as a .log file.

Once we have above information, we should be able to troubleshoot this issue.