I am trying to contact Appstore Developer Support through the Contact Us form regarding a private account identity verification issue. I am not asking for any identity verification details to be reviewed publicly.
Each time I complete and submit the Contact Us form, the page returns to a blank or new Contact Us form. I receive:
No submission confirmation
No confirmation email
No Case ID
No case appears in My Appstore Cases
I have already tried different browsers and devices, incognito mode, clearing cache and cookies, disabling browser extensions, changing the network connection, using the English interface, and submitting plain text without attachments. The result is always the same.
Because the form does not create a case, I currently have no private channel through which to request assistance.
Could a community moderator please advise how I can create a valid private support case, or help notify the Developer Support team that the Contact Us form is failing to generate a Case ID?
I understand that identity verification details cannot be discussed in the public community. I will provide any account-specific or identity-related information only through an official private support channel.
Could you please share the steps you followed to create the contact-us case — including the URL you used and the categories you selected from the drop-down menus — and we’ll investigate further.
I’m seeing the same issue on an Amazon Appstore Developer account. I followed your suggestion and cleared the Chrome browser cache (cookies and the login session were kept), then completed Account Management > Identity Verification > Verification failed – need explanation.
My Appstore Cases still shows “No results” after waiting and refreshing
no Case ID or confirmation message is displayed
The required fields and anti-CSRF token are present in the POST, and no identity document was attached. This is blocking an identity-verification attempt reset and manual review.
Could an Amazon staff member please check whether a case was created server-side for this account, or provide a secure way to send the Chrome Console and Network logs to the correct Developer Support / identity-verification team? Please let me know which non-sensitive log fields or screenshots you need.
Thank you for your support. I have tried clearing my browser cache and cookies several times, as well as using different browsers and computers.
I also have another API account registered under the same legal name, 张旭, and I encountered the same issue with that account. I have attempted the verification process at least 15 times using my national ID card, passport, and driver’s license, but none of the attempts were successful.
Could you please investigate the specific reason why my identity verification continues to fail and advise me on how to resolve it?
Please note that identity verification is currently only required if you plan to publish apps to the Amazon Appstore. Based on your description, it appears you’re planning to use other features (e.g. security profile) of the Developer Console, which should be accessible under your current account status.
If you plan to publish apps to the Amazon Appstore, please provide front and back photos of your ID in your Contact-Us case so the support team can assist you further.
hi @Emma
I created an Amazon Developer Business account and successfully submitted my identity verification information. The verification process shows that it was completed successfully, but the “Complete your account identity verification” message still appears on my account.
Because of this, I am unable to upload or submit any application to the Amazon Appstore.
I have attached a screenshot showing the issue. Could you please check my account and help remove this restriction?
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