Support cases gone

Fire Devices & Appstore Q&A
1

Support cases are no longer visible or accessible from the developer console after being created, which makes it impossible to follow up on any initial response provided by Amazon.

Simple steps to reproduce this issue are:

  1. Login to the developer console and create a new case by using the ‘Contact Us’ link from the support section.
  2. The case is apparently created, the usual confirmation email is received. However, the case DOES NOT appear in the console at the ’ Amazon Developer Sign-In ’ section as it should.
  3. Once Amazon sends an initial response to the case, it’s no longer possible to follow up in any way, since the email can’t be replied to directly (it is sent from a no-reply address), and the case is not found in the console.
2

Hi,

Thanks for posting. Since this is an account-specific issue, please raise a Contact Us case so our support team can look into the correct account. Thank you!