Amazon "Contact us" link leading to 403 error

Fire Devices & Appstore Q&A
1

I need to follow up on an App rejection. When I click the link to appeal (contact us) it leads me to:

https://developer.amazon.com/support/cases/new

BUt I get a 403 error. I am logged in my Amazon Developer account and accessing the link from within the App Status page - I should have access to the Appeal form to follow up on my App rejection. I’ve used it before with the same account on other app submissions.

Can someone from Amazon fix it?

2

Hello,

Thanks for posting.

If you need to create a new case, please go to your Developer Console. Hover over the button next to the Console button and select Contact Us from the drop-down list.

Please be sure to include the app information in the case so the support team can locate the app.

I will share this feedback with the relevant team for further investigation.