Sold units have been stuck since yesterday, even though the refresh time has been updated

Fire Devices & Appstore Q&A
1

Hi there,

We’re currently experiencing an issue with the Reporting page. The Sold Units figure has been stuck since yesterday and does not appear to be updating.

The 6-hour refresh time is continuing to update normally, so the reporting system appears to be refreshing as expected. However, the Sold Units count itself has not increased at all, even by a single unit, since yesterday.

We’ve also been experiencing a serious issue with our unit sales since the beginning of September, with a significant and unexpected drop in the number of units sold. This new reporting issue is making it difficult for us to accurately monitor our sales and determine whether the recent figures are correct.

Could you please investigate this issue and confirm whether there is a problem with the reporting system or if the reported sales data is delayed?

Thank you for your assistance.

Best regards,

2

Hi @Mouad_Abdelghafour_AITALI ,

Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update.

4

I am experiencing the exact same issue.

5

Unfortunately, I’m still experiencing the same issue today. There appears to be a serious problem with the reporting system, and I’m not sure why it seems to affect only some developers while others are not experiencing it.

6

Hello,

Could you share a screenshot showing which part of the Sales report isn’t updating?