The unit sold number is not being updated, but the date is updated

Fire Devices & Appstore Q&A
1

Hi,

I hope you are all doing well.

We noticed an issue starting from 25/05. The unit sold numbers in My Reporting > Sold Units are not being updated. However, the date continues to update every 6 hours.

Could you please confirm whether this is an issue on your side? Otherwise, something abnormal may be happening with our account, and we would appreciate immediate support regarding this matter.

Thank you.

2

Hi,

We checked and can confirm that the sales units data has been updated through May 27. Please check again and let us know if the issue persists.