Hello,
Thank you for posting. Unfortunately, our team is not authorized to assist with account login issues. To resolve One-Time Password (OTP) or Two-Step Verification problems, please contact the Customer Service team directly.
You can do so by visiting the following link:
Once there, please follow these steps:
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Select “Manage logins, addresses, or your data”
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Choose “Check login info and security”
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Select “Manage 2-Step Verification”
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Click “I need more help”
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Choose “Chat with us” or “Request a phone call”
A Customer Service representative will be able to assist you further with this issue.