Developer Advocate escalation needed to recover existing account login

Fire Devices & Appstore Q&A
1

Hello Amazon Developer team,

I am the authorized business owner for Kinetek Media Inc. We created an existing Amazon Developer application named Display Theory and an active private Live App Test, but the original Amazon login identifier was entered manually and is no longer known.

Our known business logins open separate, unfinished developer-registration profiles instead of the existing account. The preserved application link redirects to registration, and Display Theory is absent from My Apps. We also attempted the Developer Support Contact Us form; it reset after submission and produced no case ID.

Could an Amazon Developer Advocate please escalate this to the appropriate internal account-recovery team and contact us through a private channel? We can provide the application ID, private release ID, business verification, and other ownership evidence privately.

Please do not create a new developer profile, move the application, end the private test, or change any public-release state.

Thank you.

2

Hello,

Thanks for posting.

Unfortunately, we’re unable to assist with account-specific issues in the forums, as we don’t have access to your account information here. Please open a Contact Us case so our support team can look into this for you.

If you’re unable to create a case, please share the steps you followed — including the URL you used and the categories you selected from the drop-down menus — and we’ll investigate further.

Thank you.